Order Information
Customization Instructions
1. Customized requirements description: customers need to provide detailed business processes and target market overview, so that we can create industry-specific and efficient clue gathering tools for them.
two。 Technical requirements: the product should be able to seamlessly access the customer's existing CRM system, and provide corresponding API to support custom integration to ensure data compatibility and synchronization.
3. Quantity requirements: according to the customer's business scale and clue processing ability, provide the corresponding number of user licenses, and on this basis to provide potential expansion plan
4. Delivery time: complete the deployment and delivery of the first batch of customized products within 30 days from the date of signing the contract, and provide complete installation and operation guidance documents
5. Customized samples and prices: provide a limited free trial version for customer evaluation, and provide detailed price quotations and possible additional customization costs according to the specific needs of customers and the size of users.
Method of payment: payment is usually made in stages, that is, 30% of the contract is signed in advance, 40% of the product is paid after delivery, and the remaining 30% is paid after the follow-up service and technical support are met.
Customized agreement: the customer must sign a customized development service agreement with our company to clarify the responsibilities, rights and confidentiality terms of both parties.
After-sales service: provide free technical support and maintenance services for a period of 12 months, and provide regular product updates in accordance with the agreement
Cooperation mode: we support flexible cooperation model, such as one-time customized purchase or long-term service cooperation that is regularly updated and maintained on demand.
1. Packaging specifications: our efficient clue collection tools use sturdy electronic product boxes with built-in shockproof and cushioning materials to ensure the safety of software media (such as USB keys, installation CDs, etc.) during transportation.
two。 Mode of transportation: this product is distributed by the combination of standard express delivery and special line logistics, and the appropriate mode of transportation is selected according to customer needs to ensure timely arrival.
3. Signs: all packages are affixed with clear "fragile goods", "do not be damp", "up" and other transport signs to remind relevant personnel to handle carefully.
4. Express delivery: according to the customer's region, choose reputable express service providers (such as SF, JD.com Logistics, Yuantong, etc.) to provide traceable express order numbers to ensure that parcels can be tracked in real time.
5. Protective measures: in order to reduce the risk of transportation, our products are multi-packaged and anti-seismic protective layer is added to prevent damage caused by collision during transportation.
6. Transportation cost: we provide customers with accurate and reliable freight budget, charging according to package size, weight and transportation distance, to ensure transparency and fairness.
Please note that the above packaging and transportation information is applicable to product transportation on physical media, and physical packaging and transportation are not required if efficient clue collection tools are provided only in the form of software (such as downloads, cloud services, etc.).
Payment Method
Return and Refund
Refund policy
Return Policy:
1. Applicable conditions:
Customers can apply to us for return within fourteen (14) days after receipt of the product if there are any non-man-made functional problems or discrepancies in the product description.
two。 Return process:
Returns must follow the following steps:
a. Customers contact our customer service center by phone or email to explain the reasons for the return and the details of the support required.
b. We will verify the validity of the return request and guide the customer to complete the return process.
c. The product should be returned in the original package and contain all attached accessories, instructions and unused registration codes.
d. Customers must use the express delivery company with tracking service to return the goods and keep the waybill record for follow-up inquiry.
3. Refund criteria:
The refund will be processed within seven (7) working days after receiving the returned product and confirming the product status and problems. The refund will be returned to the original payment path used by the customer at the time of purchase.
4. Special instructions:
a. Return of customized services or software products is not supported after activation or registration.
b. Problems caused by traces of normal use, man-made damage or failure to follow the product instructions do not apply to this return policy.
c. If the customer provides false reasons for returning the goods, we reserve the right to refuse to return the goods and further service.
5. Protection of customer rights and interests:
We are committed to dealing with every return request in an objective and impartial manner to ensure that the rights and interests of customers are fully protected.
6. Improve customer satisfaction:
Our return and refund policy aims to establish a trusted business relationship and to ensure that our customers also feel confident and responsible about the quality of our products and services.
7. Financial control and competitive advantage:
Accurate return and refund policy will help our company to carry out effective financial control, at the same time, such a clear and fair policy will be highly attractive to new customers and will help to enhance the company's market competitiveness.
Our goal is to provide customers with the best quality products and services, the above return policy will help to achieve this goal, and we will always adhere to the principle of honest management to ensure the satisfaction and trust of every customer.
