After-sales service clause

The company is committed to providing customers with high-quality service, in order to ensure your rights and interests, please read the following after-sales service terms carefully:

1. Technical support services: we will provide customers with free online technical support, including product installation, configuration and troubleshooting guidance. Technical support services are available from 9:00 to 6:00, Monday to Friday.

two。 Software update service: we will provide customers with free software updates for the AB guest platform to ensure continuous optimization and security enhancement of the platform.

3. Data backup service: we provide daily data backup service to maximize the security of customer data and achieve rapid data recovery in case of unexpected circumstances.

4. User training service: we will provide customers with system operation training to help users quickly grasp the use of AB guest platform and improve work efficiency.

5. Quality Assurance Service: for all the products and services provided by our company, we promise to repair or replace the quality problems free of charge during the quality assurance period under normal use.

6. After-sales response time commitment: for customer feedback, we will respond within 24 hours after receiving feedback, and actively assist in solving the problem.

7. Service feedback: the implementation effect of the above terms of service will be monitored through the customer service feedback system to continuously improve the service level.

Please understand that our after-sales service terms do not cover damage caused by force majeure, abnormal use, unauthorized product modification or maintenance. If the above situation, the company can provide paid services. These terms of service are subject to update without prior notice. The latest version can be found on the company's official website.